Overview

Our refund and returns policy states that you can return any item purchased from us within 30 days of the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. Please note that the item must be in its original condition, unused, and with all original tags and packaging. To initiate a return or exchange, please contact our customer service team, and we will guide you through the process. Once we receive and verify the returned item, we will issue a refund or send a replacement item, depending on your preference. We aim to process all refunds and exchanges as quickly as possible, but please allow up to 10 business days for the transaction to be completed.

To qualify for a return, it is important to ensure that the item you wish to return is in pristine condition and has not been used. Additionally, the item must be returned in the same packaging that it was delivered in. Any damages caused to the item during the return shipping process may result in a deduction from the refund amount. Therefore, it is imperative to pack the item carefully to avoid any damage. Please remember that we cannot process returns for items not meeting these conditions.

There are some types of items that cannot be returned. These include perishable goods like food, flowers, newspapers, or magazines. Additionally, we do not accept products considered intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To finish processing your return request, we kindly ask you to provide us with a copy of the receipt or any other proof of purchase that you might have. Thank you for your cooperation.

Please refrain from returning your purchase directly to the manufacturer.

In certain situations, refunds may only be granted partially.

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

After we receive and thoroughly examine your return, we will notify you via email to confirm its arrival. The email will also contain information about whether your refund has been approved or rejected. If your refund is approved, it will be automatically processed, and the amount will be credited to your original method of payment or credit card within a certain number of days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you have recently requested a refund but have not yet received it, it is important to first check your bank account again to ensure that the refund has not already been received. It is possible that the refund may have been issued but may not yet be visible in your account. If you still have not received the refund, you may need to contact the merchant or financial institution to inquire about the status of the refund.

Then contact your credit card company, it may take some time before your refund is officially posted.

Once you have requested a refund, it is important to contact your bank to ensure that the refund is processed. Banks typically take some time to process refunds, so it’s essential to follow up with them.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@afrotube.co.za.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@afrotube.co.za

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: support@afrotube.co.za.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at support@afrotube.co.za for questions related to refunds and returns.